Privacy Policy
Last updated: February 2025
Who We Are
BlockKeeper is a service charge management platform for self-managed residential blocks, operated by BuraTech Solutions LLC, 8 The Green, STE R, Dover, DE 19901, USA.
For privacy matters, please contact us at: support@blockkeeper.uk
What Information We Collect
Information You Provide
- Access request sign-ups: When you request access, we collect your email address. This is processed via Resend.
- Account information: When you create an account, we collect your name and email address.
- Usage data: Information about how you use BlockKeeper, including the blocks you manage, service charge records, and actions taken within the platform.
Information We Collect Automatically
- Website analytics: We use Google Analytics to understand how visitors use our website. This may include your IP address, browser type, pages visited, and time spent on site. Google Analytics uses cookies to collect this data.
- Log data: Our servers automatically record certain information, including your IP address, browser type, referring URLs, and the date and time of your visit.
Why We Collect It (Lawful Bases)
| Purpose | Lawful Basis |
|---|---|
| Delivering the BlockKeeper service to you | Contract — necessary to perform our agreement with you |
| Sending access request updates and product communications | Consent — you opted in when requesting access |
| Marketing and product updates (existing users) | Legitimate Interest — keeping you informed about relevant updates |
| Website analytics and improving our service | Legitimate Interest — understanding usage to improve BlockKeeper |
You may withdraw consent for marketing at any time by clicking the unsubscribe link in any email or contacting us at support@blockkeeper.uk.
How We Use Your Information
We use your information to:
- Provide, maintain, and improve BlockKeeper
- Send you access request notifications and product updates (if you requested access)
- Respond to your enquiries and support requests
- Monitor and analyse usage patterns to improve the platform
- Comply with legal obligations
We do not sell your personal data to third parties.
Access Request Email Collection
If you have registered your email address to request access to BlockKeeper, your email address is stored and used solely to send onboarding and relevant product updates.
Retention: Access request email addresses are retained for up to one year, or until you unsubscribe — whichever comes first. You can unsubscribe at any time using the link in any email we send you.
Data Sharing
We share data only with trusted service providers who process it on our behalf, under data processing agreements:
- Resend — email delivery (access request notifications and transactional emails)
- Google Analytics — website analytics
- Stripe — payment processing (when you become a paying subscriber)
These providers act as data processors and are contractually bound to process your data only as instructed.
We may disclose your information if required by law, court order, or to protect our legal rights.
Cookies
We use cookies for:
- Analytics: Google Analytics sets cookies to measure website usage. You can opt out via Google's opt-out tool.
- Functionality: Session cookies to keep you logged in.
You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights Under UK GDPR
As a UK resident, you have the following rights:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — ask us to delete your personal data (subject to legal obligations)
- Right to restriction — ask us to restrict how we process your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at support@blockkeeper.uk. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
International Data Transfers
BuraTech Solutions LLC is based in the United States. When we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements (such as Standard Contractual Clauses).
Data Retention
| Data type | Retention period |
|---|---|
| Access request email addresses | Up to 1 year, or until unsubscribe |
| Account data | Duration of your account + 2 years after closure |
| Analytics data | 26 months (Google Analytics default) |
| Support communications | 3 years |
Children's Privacy
BlockKeeper is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us at support@blockkeeper.uk.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email (if you have an account) or by posting a notice on our website. Your continued use of BlockKeeper after changes are posted constitutes acceptance of the updated policy.
Contact Us
For any questions about this Privacy Policy or how we handle your data:
BuraTech Solutions LLC 8 The Green, STE R Dover, DE 19901, USA
Email: support@blockkeeper.uk